FAQ

Do my customers have to be online every time they access my locked product?

No. If they’ve validated their purchase previously they will be able to access your product without being connected. However, you have the ability to specify the number of days before your product MUST check in with our servers. This way if they simply set their firewall to block access to the internet after they’ve unlocked your product (to try to trick the Virtual Vault) it will automatically become disabled after X amount of days. They have to check in periodically to validate.

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Exactly how does the Virtual Vault protect my software/e-book?

It works by locking and encrypting your file. Then your file can only be unlocked using a valid access code, whish is generated only after a person comes through your order process. This access code is delivered toyour customer via email. The customer runs your locked file and inputs their access code when prompted. If this access code is entered correctly they are granted access. Then it logs an entry onto the users PC, also encrypted, matching that user and that PC with that product ID and that access code. Now, that access code only works for that valid user, it does not work for others. Then it requires a validation with the server at intervals set by you, the merchant, to ensure the code remains valid and they remain a customer in good standing. At any time you may monitor and administer user rights through your stats panel. You can monitor what access codes have been created, for what users, and all the users’ details including full name, time of registration, IP address and email address. And you can revoke access from a refunded customer or export all of your customer data to a .csv file at any time.

No cookies are used in the validation process.

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How easy is it for my paying customers to get my locked product?

Extremely easy. The only difference from your customers’ viewpoint is that they will be asked to fill in a short registration form to receive an access code for your product. This access code will be emailed to them immediately after they order. After they input their access code the first time they access your product they will never be asked for it again (unless they try to trick the Virtual Vault). And their access code can only be used once to unlock your product, so the same code can’t be used by others (thieves).

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Do you collect my customers’ information?

Absolutely not. Your customer data is exactly that, your data. You may use your stats page to export all your customer data in a .csv file but again, this is for your purposes only. We will never contact your customers or use their information in any way.

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Is it really easy to set up?

Yes, most definitely. If you can change the Thank-You page location in your ClickBank/PaySystems/2Checkout/Paypal account, you can protect your product from software thieves and freebie-seekers once and for all. It is extremely easy to install!

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Does the Virtual Vault protect PDF files?

We are pleased to announce…YES! This was a very tricky task, but you can now protect your PDF files from being distributed freely. The Virtual Vault gives you complete control over the use of your PDF file, and doesn’t cost thousands of dollars per year like our closest competitor.

Keep in mind that your PDF file will become an EXE file when it is locked.

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What if a customer loses their unlock code?

No problem. You simply use your “Master Key” to generate a new unlock code for them, then email it to them.

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What if a customer needs to re-install my product?

Easy. You simply provide them with a locked copy of your product. The Virtual Vault will remember if they’ve validated previously and won’t ask them to do so again.

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What happens if I’m not happy with the Virtual Vault?

We can’t see that happening. But in the rare off-chance that it does simply let us know and your membership will be promptly cancelled. You will no longer be able to generate access codes for your locked product(s). Locked copies that are already distributed will remain protected.

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